Refund policy
Return and Refund Policy
We want you to be happy with your purchase. If there is an issue with your order or you are not completely satisfied, please contact us and we will be happy to assist you.
14-Day Return Window
We accept returns for any reason within 14 days of delivery.
To be eligible for a return, the item must be returned in its original condition, unused, and with all original packaging and accessories included. Returns must be requested within 14 days of the tracking information showing delivery.
Please contact us before returning an item. Items returned without prior authorization may not be accepted.
Order Issues Eligible for a Full Refund or Replacement
You may be eligible for a full refund or a replacement at no additional cost if:
- Your package is confirmed lost in transit
- You received the wrong item
- Your item arrived damaged
- Your order is missing an item
- The item has a confirmed defect or other issue caused by us
Please contact us within 14 days of delivery and include your order number, a description of the issue, and clear photos of the item and packaging when applicable.
For eligible order issues, we will cover any necessary return shipping costs. If a refund is selected, the eligible item price and original standard shipping charge will be refunded.
Packages marked as delivered by the carrier are not automatically considered lost. We may ask you to check with household members, neighbors, the carrier, or your local post office before we determine the appropriate resolution.
Change-of-Mind or Dissatisfaction Returns
If you change your mind, no longer want the item, or are not satisfied for a reason unrelated to an error or defect, you may return it within the 14-day return window.
For these returns:
- The original shipping cost is nonrefundable
- The buyer is responsible for the return shipping cost
- A $1 return shipping label and packaging fee will be deducted from the refund if we provide the return label
- The item must be returned in its original, unused condition
Your refund will equal the amount paid for the returned item, minus the original shipping cost, return shipping cost, and the $1 return shipping label and packaging fee.
Return Condition
Returned items must be unused, undamaged, and in their original condition. Items showing signs of use, alteration, damage after delivery, missing parts, or improper return packaging may receive a reduced refund or may not be eligible for a refund.
Please package the item carefully. The buyer is responsible for damage caused by insufficient return packaging on change-of-mind returns.
Refund Processing
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow several business days for your bank or credit card provider to process and post the refund.
Original shipping charges are refundable only when the return results from our error, a damaged or defective item, or a package confirmed lost in transit.
Return Shipping
Please do not send a return without contacting us first. Once your return request is approved, we will provide return instructions and, when applicable, a return shipping label.
We are not responsible for unauthorized returns or returns sent to an incorrect address.
Contact Us
To request a return, refund, or replacement, please contact us through our store contact page and include your order number and the email address used to place the order.